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What is Online Reservation
?
It means that your reservation will be directly sent to us and
soon afterward you will receive the confirmation reply upon
your requested reservation.
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What is the meaning of filling
and sending the reservation form?
It means that you agree with our Terms and Conditions and fully
responsible for its consequences.
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Can I make a reservation directly
through the hotel?
The rates listed on Arowana Tour's website are only available
through our service. If you would like to make a reservation
directly with the hotel you will need to contact them directly,
and you will usually be charged an average of 10% to 50% more.
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What happens if a client
does not show up, cancels or don't use his confirmed reservation?
No refund either in full or part will be given
in such condition that:
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You are not able to show up at you're
agreed reservation.
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You have an unused confirmed reservation
or unutilized service included in the program commenced.
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For sightseeing tours you need to cancel
your booking within less than 2 (two) days prior tour
implementation.
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For tour packages you need to cancel your
reservation within less than 1 (two) weeks prior to tour
implementation except in the period of December 20 - January
05 where cancellation should be made within less than
30 days prior to tour implementation.
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Please refer to our Terms
and condition for the details.
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I noticed that your tour rate
classified in Diamond, Gold, and Silver. Could you explain to
us on what base do you classify the rate?
We are giving you options adjusting to your comfort in budgeting
you holiday. Generally, we divide our tour packages into three
type based on the choices of hotels specified right before you
read the tour rate. It could be based on the ratings or on the
facilities provided in the hotels. SAME SERVICE GUARANTEED.
The names are only used to help you to identify each of them.
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What is included on a tour
rate?
Your tour rate will include government tax and service charge.
Other standard services inclusions are English speaking or any
other languages guide, entrance fee and air-conditioned transport.
Other additional and specific services are NOT included unless
mentioned on mentioned in the itinerary of the tour packages.
Should you have any questions to any of our products listed
in this site, please do not hesitate to contact
us anytime.
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What is the availability
of dates for the trips?
Tour dates is generally available and suited to your request.
However, we will also consider the availability of the tour
components availability such as flight, accommodation, weather
and condition, etc.
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Is it possible to change
the itinerary suited to our request? Such as adding an item or
a resort etc?
You can freely customize the itineraries of a chosen tour. We
will considerably add or omit an item/resort to the itineraries
with several consequences as follows:
- There could be a no additional charge, reduction or extra charge
on the requested customization - We will inform you whether an
additional day is needed to get to your special request or it
could
be tailored into the itinerary without having to add another
day extension .
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What
should I do if I need a certain package, but it is not listed
in your products listing?
Go to our Get
A Quotation form, fill it completely and send it to us.
AROWANA TOUR has a vast range of tour arrangement and can handle
any traveling route in Indonesia: Sumatra, Java, Bali, Lombok,
Komodo, Flores, Kalimantan, Sulawesi, Ambon and even to Irian
Jaya. Please use our Get A Quotation form for your customized
/ special tour packages or requests.
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What
Bank Fees and currency exchange rates are used for this transaction?
All rates are quoted in US Dollar. The exchange rate is based
on the time of transaction.
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What
payment methods does AROWANA TOURS support?
We accept payment through bank transfer. Please refer to Terms
and Conditions for further details.
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Is it okay for
me to submit my identity to your company?
Any of your identity submission through the Internet to our
company will be exclusively confidential, and we will not use
nor distribute the submitted information for any other purposes.
No information is sold or released to anyone about visitors
to this site or customers of arowanatours.com. In other words,
no information is released to anyone unless you give permission
first.
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How can we get in touch with
you in Bali (Indonesia) during or outside office hours?
We are proud to tell you that we have a 24 hours reservation
in our office. For further information or any assistance, please
do not hesitate to contact us at the following addresses :
AROWANA TOURS AND TRAVEL
Rukan Niti Mandala No. 16, Jalan Raya Puputan, Renon,
Denpasar 80225, Bali - Indonesia
Phone 62 361 225750 Fax 62 361 225754
Email : sales@arowanatours.com
Office hours: 09:00 am - 17:00pm. (Our time is GMT + 08:00)
Contact Persons:
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